Stakeholders’ Zone：
(一) The company respects and protects the legitimate rights and interests of stakeholders, including customers, employees, and suppliers. It maintains effective communication channels and promptly provides various company information in accordance with regulatory requirements.
(二) The company has established communication and complaint channels, adhering to the principles of integrity to handle and respond to issues in a timely manner. This not only ensures the completion of relevant tasks but also maintains smooth communication channels. The management team regularly provides feedback on relevant information for future improvements or planning.
If you have any questions or suggestions, please feel free to contact us. We will respond to you as soon as possible.
| Stakeholders | Key Focus Issues | Communication Channels and Response Methods | 2023 Stakeholder Communication Achievements |
|---|---|---|---|
| Employees | • Compliance with laws and regulations • Labor relations • Compensation and benefits • Occupational safety and health • Non-discrimination • No forced labor • Diversity and equal opportunities | Contact Person: Ms. Hsu (Management Department) TEL：03-3963518 Email：peggy.hsu@pttech.com.tw • Regular communication meetings between supervisors and colleagues • Provide employees with free health check-ups • Internal website • Internal announcements | In 2023, there were 9 internal employee announcements related to relevant information. |
| Customers | • Product quality and reliability • Customer service • Product delivery and capacity • Confidentiality of information protection • Customer complaint service • Product and service labeling • Compliance with product liability regulations | Contact Person: Miss Tseng from Sales Department TEL：03-3963518 Email：carol.tseng@pttech.com.tw • Customer satisfaction survey • Cooperating with customer requirements and audits regarding products, environment, and responsibilities, and working together to prevent and continuously improve • Regular meetings, phone calls, and email communication | Confidentiality agreements are established with customers. Monthly business visits are conducted to communicate and address product and service quality matters. Annual customer satisfaction surveys are conducted. |
| Suppliers | •Supplier environmental assessment •Environmental protection, safety, and health management •Compliance assessment of suppliers with legal regulations •Evaluation of supplier labor practices •Anti-corruption measures •Assessment of suppliers’ compliance with social regulations | Contact Person: Ms. Chen, Management Department TEL：03-3963518 Email：boboin@pttech.com.tw • Signing of confidentiality agreements • Annual audit of suppliers and contractors • Signing of environmental commitment agreements | Confidentiality agreements are signed with suppliers, with a signing rate of 100% among major suppliers. |
| Shareholders and investors | • Market image • Financial performance • Investments • Company’s competitive advantage in the industry • Future growth potential • Compliance with social regulations | Contact Person: Ms. Liu TEL：03-2128833 Email：mingi@pttech.com.tw • Annual general meeting of shareholders • Regular investor conferences • Timely disclosure of significant information on the Taiwan Stock Exchange’s public information platform • Establishment of an email address and contact phone number on the company’s website as a smooth communication channel between investors and the company. | There were a total of 51 significant Chinese announcements and notifications. 3 corporate briefing was held (domestically, 3). |